ch33 Terms & Conditions

Definitions & Interpretation

The following terms used in this document are defined as below:

• "Platform" refers to the ch33 website, its mobile version, and all services provided therein.
• "User" or "You" refers to any account holder registered on the platform.
• "Account" refers to the personal account created through registration on ch33.
• "Bonus Funds" refers to promotional money granted by ch33 that is usable under specific conditions.
• "Wager" or "Bet" refers to any amount of money used to participate in casino games or sports betting.
• "Effective Date" refers to the date on which the user creates their account.

In the event of any ambiguity in these Terms, the interpretation given by ch33 authorities shall be considered final.

Eligibility & Account Registration

The following eligibility requirements must be met to open an account and use services on the ch33 platform:

• You must be at least 21 years of age.
• You may open only one account using your own details. Multiple accounts by the same person are strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Your account password and login details are strictly personal. Sharing this information with any third party is prohibited.
• You are solely responsible for all activity that takes place on your account.

ch33 authorities may request additional documents or information at any time for identity verification purposes. Withdrawal processing may be temporarily suspended until verification is complete.

Deposit & Withdrawal Policy

The detailed rules for financial transactions on the ch33 platform are described below:

3.1 Deposits

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposit amounts are generally credited to the account instantly.
• The terms of each payment method are subject to the respective provider's policy.

3.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals must be made using the same method used for the deposit, unless otherwise instructed.
• Withdrawal processing may be delayed if identity verification is incomplete.
• For bank transfers, any scheduled bank in Bangladesh may be used, including Dutch-Bangla Bank, Islami Bank, or BRAC Bank.

Bonus & Promotion Terms

All bonuses and promotions offered on ch33 have their own conditions. The general bonus policy is described below:

4.1 Welcome Bonus

• 200% bonus on the first deposit, up to a maximum of ৳20,000.
• Example: deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000.
• Bonus wagering requirement: the bonus amount must be wagered 15 times.
• Example: if you receive a ৳2,000 bonus, you must complete ৳30,000 in wagers before withdrawing bonus winnings.
• Wagering is calculated on the bonus amount only (not on deposit + bonus).

4.2 General Bonus Rules

• A user may not claim each bonus offer more than once.
• Bonus funds are usable only in designated games or betting categories.
• ch33 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• In the event of a bonus terms violation, the bonus and any associated winnings may be forfeited.
• Claiming bonuses through multiple accounts or third-party payment methods is strictly prohibited.

Betting Rules

The following rules apply to all types of bets placed on the ch33 platform:

• The bet amount must remain within the user's current balance.
• A bet that has been confirmed cannot be withdrawn or modified.
• If a bet is incorrectly accepted due to a technical error, ch33 reserves the right to void that bet.
• For sports betting, match results are determined in accordance with the announcement of the relevant sports authority.
• If an event is cancelled, the amount wagered on that bet is generally refunded to the user's account.
• If fraud, collusion, or any other dishonest practice is suspected, ch33 may withhold payment until the investigation is complete.

VIP & Loyalty Program

ch33's VIP program has four tiers. The weekly cashback benefit for each tier is listed below:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.
• Platinum: up to 1.0% weekly cashback.

VIP tier advancement depends on the user's regular activity and participation on the platform. Cashback is credited to the account within a set timeframe and may be subject to separate wagering requirements.

ch33 reserves the right to change the VIP program rules, tier criteria, or benefit amounts without prior notice.

Prohibited Activities

The activities listed below are strictly prohibited on the ch33 platform. Violating these prohibitions may result in account closure and forfeiture of funds:

• Creating or operating multiple accounts.
• Registering with false or unverifiable information.
• Exploiting the system to circumvent bonus terms (bonus abuse).
• Using the platform for fraudulent transactions or money laundering.
• Attempting unauthorised access to another user's account.
• Using automated bots, scripts, or software to operate on the platform.
• Making deposits using third-party payment methods or cards.
• Colluding with other users to cheat or manipulate outcomes.

Account Closure & Fund Forfeiture

ch33 authorities may temporarily or permanently close a user's account under the following circumstances:

• Evidence of a Terms violation is found.
• Identity verification fails or false information is provided.
• A directive is received from any legal or regulatory authority.
• The account remains inactive for an extended period.

Before closing an account, the user is generally notified by email and given a reasonable period to withdraw any remaining balance excluding unlawful funds. However, in cases of clear evidence of fraud, the account may be closed without prior notice.

Privacy & Data Protection

The ch33 platform uses SSL encryption and modern security technology to keep users' personal and financial information secure. To learn about our full privacy policy, please read the Privacy Policy page.

• Users' personal information is not sold to third parties.
• Information may need to be disclosed for necessary legal reasons or upon request from authorities.
• Users may request a copy of their personal information at any time.
• ch33 uses cookies to improve the user's browsing experience.

Responsible Gambling

ch33 takes responsible gaming very seriously. We believe that entertainment should be enjoyed in a balanced and controlled manner.

• Use our self-exclusion or limit-setting tools to set limits on your play.
• Never treat gambling as an alternative source of income.
• If signs of problem gambling appear, seek help promptly.
• Only users aged 21 or above may use this platform.

For more information on responsible gaming, visit our Responsible Gaming page.

Limitation of Liability

The ch33 platform endeavours to provide uninterrupted service as far as possible. However, ch33 shall not be liable for any loss under the following circumstances:

• If service is disrupted due to technical issues, server outages, or loss of internet connectivity.
• If a fault occurs in the software of a third-party game provider (such as Pragmatic Play, JILI, PG Soft, Evolution Gaming, or Spribe).
• If any loss arises from the user's negligence or failure to comply with the Terms.
• If service is disrupted due to unforeseen natural disasters or other force majeure events.

ch33's maximum liability shall in no case exceed the actual amount of the transaction in question.

Dispute Resolution

If you have any objection or complaint, please first contact our customer service team:

• Contact us directly 24/7 via live chat.
• Email us at: [email protected]

Upon receiving a complaint, ch33 will investigate and attempt to resolve it within a reasonable time. If a dispute cannot be resolved through discussion between both parties, ch33's final decision will apply.

Changes to Terms

ch33 reserves the right to update or change these terms at any time. If users continue to use the platform after any changes, that will be considered acceptance of the new terms.

• For significant changes, users will be notified by email or through the platform.
• If a user does not agree with the updated terms, they may close their account.
• The date of the latest update will always be shown at the top of this page.

Contact & Support

If you have any questions or need clarification about these terms, please contact our team. ch33's customer support is available in Bengali and English, seven days a week, 24 hours a day.

• Live Chat — Available 24/7
• Email: [email protected]

These terms and conditions were drafted in Bengali and will be considered the original document.